All Systems Operational
Enterprise Operational
Enterprise Video Operational
Enterprise API Operational
Enterprise Broadcast Operational
Enterprise SIP Operational
Enterprise Session Monitoring Operational
Enterprise Archiving Operational
Standard Operational
Standard Video Operational
Standard API Operational
Standard Broadcast Operational
Standard SIP Operational
Standard Session Monitoring Operational
Standard Archiving Operational
Tools ? Operational
Account Portal Operational
China Relay Operational
Advanced Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2022

No incidents reported today.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Issue with SIP interconnect platform - Callback instance lost in Singapore
Resolved - From 09:24am UTC to 09:57am UTC, SIP interconnect callbacks would have been delayed in our Singapore region. The service has recovered and is fully functioning at this time.
Jun 23, 10:37 UTC
Jun 22, 2022
Potential issue in our SIP platform
Resolved - The Standard SIP, Enterprise SIP problem has been resolved.

The following services were impacted from 7:00pm UTC to 7:05pm UTC June 22, 2022.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 22, 20:17 UTC
Update - We are continuing to monitor for any further issues.
Jun 22, 19:27 UTC
Monitoring - At 3:00pm EDT one of the components for the SIP interconnect crashed and immediately restarted. This could have impacted the ability to control SIP sessions, but the media would have not been impacted. The instance is now recovered and we are monitoring.

If there is a customer impact, it is likely to be affecting the following services:

Standard SIP, Enterprise SIP

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
Jun 22, 19:26 UTC
Jun 21, 2022
Session Management server failed in us-east-1
Resolved - This incident has been resolved.
Jun 21, 14:24 UTC
Update - We are continuing to monitor for any further issues.
Jun 21, 10:45 UTC
Monitoring - The issue was resolved at 9:02am UTC and we are continuing to monitor the service while we investigate the cause.
Jun 21, 09:38 UTC
Investigating - At 8:55am UTC we were notified that one of our api servers in the US East 1 region failed. The server was automatically taken out of rotation but any API requests that could have hit that server during the failure would have failed, implying some degraded the experience of the affected sessions. Any affected sessions should have recovered the normal activity once the server was removed automatically. Our team are investigating the cause of the failure.
Jun 21, 09:36 UTC
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
China Relay Connectivity degradation
Resolved - China Relay Connectivity degradation on our Standard environments during the timeframe of 2022-06-17 01:00 UTC to 08:20 UTC has been resolved, and no further customer impact is anticipated.

Please let support@api.vonage.com know if you continue to experience problems with this.
Jun 17, 09:03 UTC
Investigating - We have been alerted of a degradation in the connectivity between our china-relay proxies and APAC north-east region. This could appear as a probability to fail to connect to a session for some endpoints in the region if china-relay is in use.

We will update this status as soon as we have more information on this issue.
Jun 17, 08:23 UTC
Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

No incidents reported.

Jun 12, 2022

No incidents reported.

Jun 11, 2022

No incidents reported.

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