Monitoring - One of our SIP servers was restarted and users were disconnected to this instance at 2022-05-17 14:19 UTC. The server was taken out of rotation to remediate the issue. We are monitoring the incident. Please reach out to email@example.com if you have any further questions.
May 17, 15:23 UTC
Investigating - Our monitoring alerted us to a potential service issue with our SIP APIs. One of our SIP servers got restarted and we are investigating the issue. Please reach out to firstname.lastname@example.org if you have any questions.
May 17, 14:51 UTC
We have identified the cause of the issue and removed the affected server from processing customer traffic. Customers may have experienced issues with broadcast services between 2022-05-17 20:11 UTC and 2022-05-17 20:12 UTC.
There is no ongoing impact and customers will no longer experience any quality issues with our Broadcast services.
Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm the impact and specific details.
If there is a customer impact, it is likely to be affecting the following services: Broadcast services
We aim to provide an update on our investigation within 30 minutes.
One of our servers in the US-East region crashed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance at 14:06 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident.
On May 16th 13:37 UTC, we encountered a server restarted in EU West Region which may have impacted some SIP Interconnect sessions. The problem has been resolved. Please let email@example.com know if you continue to experience problems with this.
May 16, 20:07 UTC
A fix has been implemented and we are monitoring the results.
May 16, 17:44 UTC
Some of our SIP Interconect servers in EU West region got restarted and some connections could have been affected. It’s both standard and Enterprise. We are investigating the issue. Please reach out to firstname.lastname@example.org if you have any further questions.
May 16, 15:44 UTC
Some of our servers in the EU West got restarted on both Enterprise and Standard environments and we are investigating the incident. Please reach out to email@example.com if you have any further questions.
May 16, 15:37 UTC
We are continuing to monitor this issue.
May 16, 15:42 UTC
Our monitoring has alerted us to a Media Server in the US East region that restarted. Sessions and users on this server were disconnected. The server has been taken out of production while we review the issue. Issue should be resolved at this point for any new sessions and/or connections.
May 16, 15:39 UTC
The cause of the delay in uploading archives that first occurred at 2022-05-11T00:56:32.91 UTC has been resolved at 2022-05-11T21:40:32.91 UTC and affected archives are now reprocessed and uploaded.