SIP server restarted
Monitoring - One of our SIP servers was restarted and users were disconnected to this instance at 2022-05-17 14:19 UTC. The server was taken out of rotation to remediate the issue. We are monitoring the incident. Please reach out to support@api.vonage.com if you have any further questions.
May 17, 15:23 UTC
Investigating - Our monitoring alerted us to a potential service issue with our SIP APIs. One of our SIP servers got restarted and we are investigating the issue. Please reach out to support@api.vonage.com if you have any questions.
May 17, 14:51 UTC
Enterprise Operational
Enterprise Video Operational
Enterprise API Operational
Enterprise Broadcast Operational
Enterprise SIP Operational
Enterprise Session Monitoring Operational
Enterprise Archiving Operational
Standard Operational
Standard Video Operational
Standard API Operational
Standard Broadcast Operational
Standard SIP Operational
Standard Session Monitoring Operational
Standard Archiving Operational
Tools ? Operational
Account Portal Operational
China Relay Operational
Advanced Insights Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Vonage API Support Services - Scheduled Maintenance - 22-05-2022 May 22, 07:00-16:00 UTC
Between 22-05-2022 07:00 UTC and 22-05-2022 16:00 UTC our customer support hosting provider will be performing essential maintenance on their infrastructure.

During this time you may experience brief interruptions to the following Support services, lasting up to 4 minutes:
- Online Knowledge Base
- Ticket Web portal
- Chat Support
- Phone Support

Customers can continue to contact our Technical Support team by emailing support@api.vonage.com during the maintenance window.
Posted on May 11, 15:57 UTC
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Issues with Broadcast services on VideoAPI platform
Resolved - The issue affecting Broadcast services on the VideoAPI platform has been resolved and all services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 17, 22:07 UTC
Monitoring - We have identified the cause of the issue and removed the affected server from processing customer traffic. Customers may have experienced issues with broadcast services between 2022-05-17 20:11 UTC and 2022-05-17 20:12 UTC.

There is no ongoing impact and customers will no longer experience any quality issues with our Broadcast services.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 17, 21:25 UTC
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our Engineering teams investigate and we can confirm the impact and specific details.

If there is a customer impact, it is likely to be affecting the following services:
Broadcast services

We aim to provide an update on our investigation within 30 minutes.

Please see this article - https://support.tokbox.com/hc/en-us/articles/360046878071 -for an explanation of the Vonage API group's approach to publishing information about incidents.
May 17, 20:55 UTC
Issue with Standard media server in US-East region
Resolved - On 2022-05-17, 14:06 UTC US-East region crashed, which caused Sessions and users on this server to be disconnected. The issue was resolved at 2022-05-17 14:19 UTC.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 17, 16:43 UTC
Monitoring - One of our servers in the US-East region crashed and this caused some Video Session users to be affected. Users would have experienced their connection drop if they were on this instance at 14:06 UTC. There is no ongoing customer impact. The server is taken out of rotation and we are monitoring the incident.

Please reach out to support@api.vonage.com if you have any further questions.
May 17, 15:30 UTC
May 16, 2022
SIP EU West Server Restarted
Resolved - On May 16th 13:37 UTC, we encountered a server restarted in EU West Region which may have impacted some SIP Interconnect sessions. The problem has been resolved. Please let support@api.vonage.com know if you continue to experience problems with this.
May 16, 20:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 17:44 UTC
Update - Some of our SIP Interconect servers in EU West region got restarted and some connections could have been affected. It’s both standard and Enterprise. We are investigating the issue. Please reach out to support@api.vonage.com if you have any further questions.
May 16, 15:44 UTC
Investigating - Some of our servers in the EU West got restarted on both Enterprise and Standard environments and we are investigating the incident.
Please reach out to support@api.vonage.com if you have any further questions.
May 16, 15:37 UTC
Media Server Restart in US East region
Resolved - On 2022-05-16, 14:32 UTC Media Server in the US East region restarted, which caused Sessions and users on this server to be disconnected. The issue was resolved at 2022-05-16 14:33 UTC.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 16, 17:50 UTC
Monitoring - We are continuing to monitor this issue.
May 16, 15:42 UTC
Investigating - Our monitoring has alerted us to a Media Server in the US East region that restarted. Sessions and users on this server were disconnected. The server has been taken out of production while we review the issue. Issue should be resolved at this point for any new sessions and/or connections.
May 16, 15:39 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Delays in uploading archives
Resolved - The cause of the delay in uploading archives that first occurred at 2022-05-11T00:56:32.91 UTC has been resolved at 2022-05-11T21:40:32.91 UTC and affected archives are now reprocessed and uploaded.

The archive uploading service has been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 11, 22:26 UTC
Monitoring - We have identified and implemented a fix for the issue in the Enterprise environment.
The archives are currently being reprocessed and will be available shortly

We will continue to monitor the archiving service during the next few hours and post updates should anything change.

Please let support@api.vonage.com know if you continue to experience problems with this.
May 11, 19:34 UTC
Investigating - One of our archiving servers in the Enterprise and Standard environments is experiencing delays in uploading archives to customers' storage buckets.

We are investigating to understand the full impact of the issue.
We aim to provide an update on our investigation soon.

If you have any questions in the meanwhile, please contact support@api.vonage.com
May 11, 18:36 UTC
May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.

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